Samsung: Galaxy Note 7 sales/replacement suspended

After 4 consecutive Galaxy Note 7 explosion that has been ‘deemed’ safe in their smartphone recall program, Samsung has officially suspended the sale and replacement of the Galaxy Note 7 and they have restarted the investigation into all explosion reports.


Samsung also announced that those who own the old Galaxy Note 7 should shut down their smartphone as a safety measures towards explosion and they have cooperated with US retailers such as Best Buy, carrier such as AT&T, Sprint, T Mobile etc for the smartphone recall programme. User can change their exisiting Galaxy Note 7 to the S7 or S7 Edge for free or perform a full refund.

Here is what Samsung say:

We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.”


While Samsung Malaysia has not created nationwide recall of this smartphone, we will update you further if there is any recall/exchange program for existing Galaxy Note 7 users.

Source : 手机王