Samsung Malaysia: Galaxy Note 7 user to exchange for S7 Edge or full refund

With the heated concern of the safety of the Galaxy Note 7 smartphone, Samsung Mobile worldwide has started halt sales of the smartphone and perform a global recall. Those affected including Malaysia as Samsung Malaysia has announced that existing Galaxy Note 7 users can exchange their smartphone to new Galaxy S7 Edge or perform a full refund. This program is valid and will be commenced from 13th October. 

Here’s what Samsung Malaysia expressed:

Samsung Galaxy Note7 Pre-order Owners to Get Full Refund or Exchange to Another Samsung Device

With the recent reported cases involving the Samsung Galaxy Note 7, Samsung Malaysia Electronics (Sme) Sdn Bhd urges all pre-order owners of Samsung Galaxy Note7 to power off their devices immediately. Pursuant thereto, the option of refund or exchange to the Samsung Galaxy S7 Edge will be made available for the pre-order owners provided that they return their current Samsung Galaxy Note 7 accordingly.

The preorder owners will expect to be contacted from 13th October 2016 onwards by Samsung Customer Service, related Mobile Network Operators or participating retail partners respectively on the details of the refund or Exchange Program.

For further inquiries, kindly contact Samsung Malaysia Careline at 1-800-88-7799. We apologise for any inconveniences caused.

As you have alreadyheard, for the benefit of consumer’s safety, we stopped sales and exchanges of the Galaxy Note7 and have consequently decided to stop production. We are working closely with partners and regulatory bodies in each country and will take immediate steps to resolve the situation. All Galaxy Note7 owners will be offered the exchange of the Note7 for other Galaxy smartphones with refund of the price difference, or a full refund at the point of purchase. We sincerely apologize for the customers who have trusted and waited for the Galaxy Note7, and for the inconvenience this may cause for all Galaxy Note7 owners



To exchange or refund your existing Galaxy Note 7 (before or after replacement), Samsung urged consumer to switch off their smartphone for the safety of themselves. Please bring all related accessories that come within the box.