Apple Malaysia recall iPhone 12/ 12 Pro over “No Sound” issue

Attention to all Apple iPhone 12 and 12 Pro users! Apple Malaysia has announced a service program for both models mentioned above with issue related to no sound. This issue is caused by a faulty component on the phone speaker area and Apple will be providing free repair to rectify such issue.

To do so, visit:

  • Select “Support:
  • Select “iPhone 12 and iphone 12 Pro Service Program for No Sound Issues”
  • Select “Apple Authorized Service Provider”
  • Enter serial number
  • If “Bring in for Repair” is display, you can bring your device to the Apple authorized service center.


This fault affects device manufactured from October 2020 to April 2021. Apple also suggest user to backup data before sending the unit for repair.